Once your NPS survey is up and running, it's time to dive into the analytics to gain a deeper understanding of your audience's sentiments and feedback. AnnounceKit's NPS analytics offers a comprehensive view of the data generated by your surveys, allowing you to make informed decisions to enhance customer satisfaction and loyalty.
Analyzing Survey Data
In the NPS analytics window, you can perform the following actions:
1. View Survey Summary
A pie chart summary provides a visual representation of your survey results. This feature enables you to quickly grasp an overview of your audience's sentiments, making it easy to identify areas for improvement.
2. Filter Surveys
Not all NPS surveys are created equal. With the filtering feature, you can choose which survey to analyze, ensuring you're focusing on the data that matters most to you.
3. Date Range Selection
Understanding how your audience's sentiments evolve over time is crucial. The date range selection tool allows you to specify the timeframe you want to analyze, enabling you to identify trends and track changes in customer feedback.
4. Detailed Responses
The responses section is where you can explore the nitty-gritty details of your survey answers. Here, you can find information such as when the responses were created, the user's email (provided they are tracked via the widget), and their individual responses.
User Tracking
It's important to note that in order to see user names alongside the responses, you need to have user tracking enabled via your widget. Without this tracking, you'll only be able to view responses as anonymous submissions.
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